Your Customer’s Research Process

I’m looking to buy a book. Mind you not just any book, but one that fits my needs at the moment. The title and topic aren’t relevant.
And this isn’t the first time I’ve bought a book. Truth be told I buy a lot of books. So much so that I have a [...]

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DTV Transition And Change

The DTV transition is almost completed, being about as far from a fait accompli as possible. The FCC has been discussing digital television and digital transmission for quite some time. And at this point (June 2009) it seems that broadcasters are finally ready to comply – having been pushed to change.
As far as [...]

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Colorado Association of Mortgage Brokers 2nd Quarterly Event 2009

The Colorado Association of Mortgage Brokers will be holding their 2nd Quarter 2009 Event this Wednesday, June 10, 2009. Just like the 1st Quarter event, this will be held at the Downtown Aquarium from 4:00 – 7:00pm.
The event will feature Cary Whitaker from DORA speaking about Colorado’s State Law Updates and the S.A.F.E. Act, [...]

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A Story of Customer Service

I’m going to tell you how I got a free computer from Apple.
Well free is a misnomer since the computer that it replaced was originally quite expensive. This is really a story of customer service and how great customer service can create more value in the long run than the cost of a product. [...]

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Creating A Leads Database Application

I know I told you that I’m a big fan of spreadsheets but I’m also a big fan of affordable software. In fact the less expensive, the better your return on investment – that’s something every business owner knows and appreciates. And as much as I wish I could give away all our [...]

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