<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>REAFFINITY Software &#187; Small Business</title>
	<atom:link href="http://reaffinity.com/category/small-business/feed/" rel="self" type="application/rss+xml" />
	<link>http://reaffinity.com</link>
	<description>Affordable software for your small business</description>
	<lastBuildDate>Fri, 04 Sep 2009 15:41:34 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Great Customer Service</title>
		<link>http://reaffinity.com/2009/07/great-customer-service/</link>
		<comments>http://reaffinity.com/2009/07/great-customer-service/#comments</comments>
		<pubDate>Wed, 22 Jul 2009 23:15:01 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[General Interest]]></category>
		<category><![CDATA[Mortgage Lenders]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=156</guid>
		<description><![CDATA[Stories about great customer service abound. One barely mentions the words and Nordstrom&#8217;s legendary customer service comes to mind or dominates conversations.
But there is another relatively new company that promised to deliver happiness to customers and employees. And that company is hardly ever mentioned as having great customer service.  Instead, Zappos.com has been the [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/07/great-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Your Customer&#8217;s Research Process</title>
		<link>http://reaffinity.com/2009/06/your-customers-research-process/</link>
		<comments>http://reaffinity.com/2009/06/your-customers-research-process/#comments</comments>
		<pubDate>Sat, 20 Jun 2009 21:25:08 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[General Interest]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=152</guid>
		<description><![CDATA[I&#8217;m looking to buy a book.  Mind you not just any book, but one that fits my needs at the moment.  The title and topic aren&#8217;t relevant.
And this isn&#8217;t the first time I&#8217;ve bought a book. Truth be told I buy a lot of books.  So much so that I have a [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/06/your-customers-research-process/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>A Story of Customer Service</title>
		<link>http://reaffinity.com/2009/06/a-story-of-customer-service/</link>
		<comments>http://reaffinity.com/2009/06/a-story-of-customer-service/#comments</comments>
		<pubDate>Tue, 02 Jun 2009 23:59:13 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[General Interest]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=138</guid>
		<description><![CDATA[I&#8217;m going to tell you how I got a free computer from Apple.
Well free is a misnomer since the computer that it replaced was originally quite expensive.  This is really a story of customer service and how great customer service can create more value in the long run than the cost of a product. [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/06/a-story-of-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Creating A Leads Database Application</title>
		<link>http://reaffinity.com/2009/05/creating-a-leads-database-application/</link>
		<comments>http://reaffinity.com/2009/05/creating-a-leads-database-application/#comments</comments>
		<pubDate>Tue, 12 May 2009 15:42:18 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Leads]]></category>
		<category><![CDATA[Mortgage Lenders]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Software]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=135</guid>
		<description><![CDATA[I know I told you that I&#8217;m a big fan of spreadsheets but I&#8217;m also a big fan of affordable software.  In fact the less expensive, the better your return on investment &#8211; that&#8217;s something every business owner knows and appreciates.  And as much as I wish I could give away all our [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/05/creating-a-leads-database-application/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>One Click Import</title>
		<link>http://reaffinity.com/2009/04/one-click-import/</link>
		<comments>http://reaffinity.com/2009/04/one-click-import/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 15:37:36 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Leads]]></category>
		<category><![CDATA[Mortgage Lenders]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Software]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=132</guid>
		<description><![CDATA[Do you use software that makes you jump through hoops to import leads?  
Don&#8217;t answer that yet.  
One simply has to look at the many software products that are available ready to serve any purpose.  Then the question becomes &#8211; do you use software that allows you to import your leads into [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/04/one-click-import/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>7 Tips To Use Outlook Effectively</title>
		<link>http://reaffinity.com/2009/04/7-tips-to-use-outlook-effectively/</link>
		<comments>http://reaffinity.com/2009/04/7-tips-to-use-outlook-effectively/#comments</comments>
		<pubDate>Thu, 09 Apr 2009 17:09:54 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Tech How To]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=122</guid>
		<description><![CDATA[The biggest complaint one hears about productivity in small business is the overwhelming amount of email that comes in during the day.  Short of asking people to stop, there&#8217;s little you can do to stem the incoming tide. However, there are ways to configure your email client to help deal with email effectively.  [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/04/7-tips-to-use-outlook-effectively/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Follow Through &#8211; Good For More Than Golf</title>
		<link>http://reaffinity.com/2009/04/follow-through-good-for-more-than-golf/</link>
		<comments>http://reaffinity.com/2009/04/follow-through-good-for-more-than-golf/#comments</comments>
		<pubDate>Sat, 04 Apr 2009 23:41:06 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[General Interest]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=107</guid>
		<description><![CDATA[Many of the posts here shed some light on how to use our Leads Manager to increase business.  It&#8217;s a great tool for making contact with potential customers and keeping track of contacts made or needing follow up.
In this post I&#8217;d like to share the secret of how to NOT need our product.  [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/04/follow-through-good-for-more-than-golf/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Spreadsheets As Containers</title>
		<link>http://reaffinity.com/2009/04/spreadsheets-as-containers/</link>
		<comments>http://reaffinity.com/2009/04/spreadsheets-as-containers/#comments</comments>
		<pubDate>Thu, 02 Apr 2009 17:59:15 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[General Interest]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=103</guid>
		<description><![CDATA[Let me say this upfront: I&#8217;m a fan of spreadsheets.  
Not a big fan mind you and certainly not a fan of the stranglehold that Microsoft has on the spreadsheet market with Excel, but a fan nonetheless.  The usefulness of spreadsheets has been proven over the years when used for budgets, numbers modeling [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/04/spreadsheets-as-containers/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Increase Business in 5 Minutes A Day</title>
		<link>http://reaffinity.com/2009/03/increase-business-in-5-minutes-a-day/</link>
		<comments>http://reaffinity.com/2009/03/increase-business-in-5-minutes-a-day/#comments</comments>
		<pubDate>Tue, 31 Mar 2009 17:20:34 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Mortgage Lenders]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=100</guid>
		<description><![CDATA[How&#8217;s business?  
You probably hear that a lot.  I know I do.  When asked where most business comes from, many mortgage brokers answer &#8220;referrals&#8221; &#8211; with what I sense is a relief that they&#8217;re not making calls anymore.  Good for them.  A steady stream of clients without working to get [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/03/increase-business-in-5-minutes-a-day/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Target Market 1: Mortgage Brokers</title>
		<link>http://reaffinity.com/2009/03/target-market-1-mortgage-brokers/</link>
		<comments>http://reaffinity.com/2009/03/target-market-1-mortgage-brokers/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 23:03:07 +0000</pubDate>
		<dc:creator>hank</dc:creator>
				<category><![CDATA[Mortgage Lenders]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Software]]></category>

		<guid isPermaLink="false">http://reaffinity.com/?p=94</guid>
		<description><![CDATA[People who know me from my days at Fortune 100 companies probably aren&#8217;t surprised by the shift to writing software for small businesses.  After all, the companies themselves have been trying to find a way to sell their expensive software to the small to mid-size business market for years, usually with little success. Not [...]]]></description>
		<wfw:commentRss>http://reaffinity.com/2009/03/target-market-1-mortgage-brokers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
