From the monthly archives:

June 2009

Your Customer’s Research Process

June 20, 2009

in Customer Service, General Interest, Marketing, Small Business, Social Networking

I’m looking to buy a book. Mind you not just any book, but one that fits my needs at the moment. The title and topic aren’t relevant.
And this isn’t the first time I’ve bought a book. Truth be told I buy a lot of books. So much so that I have a [...]

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DTV Transition And Change

June 12, 2009

in General Interest, Leads

The DTV transition is almost completed, being about as far from a fait accompli as possible. The FCC has been discussing digital television and digital transmission for quite some time. And at this point (June 2009) it seems that broadcasters are finally ready to comply – having been pushed to change.
As far as [...]

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Colorado Association of Mortgage Brokers 2nd Quarterly Event 2009

June 8, 2009

in General Interest, Mortgage Lenders

The Colorado Association of Mortgage Brokers will be holding their 2nd Quarter 2009 Event this Wednesday, June 10, 2009. Just like the 1st Quarter event, this will be held at the Downtown Aquarium from 4:00 – 7:00pm.
The event will feature Cary Whitaker from DORA speaking about Colorado’s State Law Updates and the S.A.F.E. Act, [...]

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A Story of Customer Service

June 2, 2009

in Customer Service, General Interest, Small Business

I’m going to tell you how I got a free computer from Apple.
Well free is a misnomer since the computer that it replaced was originally quite expensive. This is really a story of customer service and how great customer service can create more value in the long run than the cost of a product. [...]

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